What we do for our customers and communities

G4-15, G4-56

Consistent with our mission, we seek to ensure that our customers and subscribers in each of the countries in which we operate are able to enjoy to the fullest extent —at any given time, and under any given circumstances— our networks, technology, and services.

We have taken a number of actions and have joined various global and local initiatives to protect those who use our networks, maximize our customers' experience, and eliminate any issue or condition that may hinder or disrupt our services.

Since 2015 we have been actively involved in We Care, an international initiative developed by Groupe Speciale Mobile Association (GSMA) to ensure that mobile users can enjoy the transformative benefits of technology in a safe and reliable environment through six key initiatives: digital inclusion, child protection, environmental care, response to natural disasters, contribution to public safety, and reduction of terminal theft.

So far, our subsidiaries have participated in the following We Care initiatives:

• Blacklisting: Argentina, Brazil, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, and Peru.
• Child protection: Argentina, Brazil, Costa Rica, El Salvador, Mexico, and Nicaragua.
  
• Digital inclusion: Honduras and Mexico.
• GARI initiative: Costa Rica and Mexico.
  
• Disaster response: Colombia and Honduras.
• Protection of the environment: Colombia and Mexico.
  
• Reduction of SMS Spam: Brazil.
  

We Care searches

As operators of one of the world's largest networks —which is used by millions of people of all ages— we aim to provide a safe and reliable space for communicating, browsing, exchanging information, and conducting all kinds of transactions without the risk of exposure to criminal activity, viruses, malware, or cyberattacks.

We endeavor to protect the information of our customers and employees, and all the information pertaining to web, LTE, Telco, and other technologies in order to preserve its confidentiality, availability, and integrity. We respect the rights to privacy and to the protection of personal data of those who use our networks, complying with the laws of the countries in which we operate.

We have established a series of operating and maintenance processes intended to achieve full mobile and fixed-line network functionality —and, thus, Operational Excellence— at each of our subsidiaries, including time and resource optimization, information security systems homologation, and service disruption prevention processes.

The principal risks relating to our information security processes include fraudulent browsing, cyberattacks, leaks, unauthorized access, service configuration issues, attempts on the security of our networks and IT systems, and advanced threats.

In order to manage these risks, we have invested in the acquisition and development of several tools and initiatives, including the implementation of ISO 27002-2013 – Information Technology – Security Techniques in Mexico, Colombia and Chile, which we plan to make extensive to the rest of our operations in Latin America and Europe over the course of 2017 and 2018.

We have developed an Information Security Strategy using a holistic approach that includes the establishment of general guidelines for all of our projects, programs and actions, to ensure that all of our information assets and support systems are used in a reasonable, reliable and safe manner.

Information Security Strategy

Preserving the security of our customer's information is a critical aspect of our operations. Consistent with this belief, in 2014 we established a Security Committee¹ at each of our subsidiaries, which has allowed us to identify 917 critical and high, medium, and low-risk vulnerabilities, 90% of which have already been addressed.

In 2016, we consolidated our Global Security Management Committee, which held its first meeting on April 29 and is responsible for determining the information security strategies that will be implemented and overseen by our local security committee for each country. Moreover, we developed an Information Security Policy that serves as the basis for all of our security-related strategies and initiatives at both the parent company and the operating subsidiaries levels.

We were also able to identify our critical information security vulnerabilities by country, and to develop an information security portal for sharing information on our security information-related policies, procedures and mitigation actions. In addition, we provided to our subsidiaries support and assistance in connection with the development of local policies and procedures.

We strengthened and automated our processes for the detection of fraudulent browsing, established guidelines for the development of information security awareness campaigns, provided follow-up in connection with security breaches and with our risk management processes and access controls, and defined our strategy for mitigating advanced persistent threats (APTs)². We conducted hacking tests, and identified and addressed through a preventive approach our vulnerabilities with respect to the confidentiality of information, inadequacies in our platform configurations, the lack of a methodology for the safe development of applications and software, and the absence of guidelines for the creation of strong access passwords for our critical platforms.

In addition to the guidelines contained in our Code of Ethics, and to our global procedures for addressing these issues, we have established individual policies and procedures for each of our subsidiaries based on their obligations concerning the privacy of customers' and employees' data under the laws of their respective jurisdictions.

These policies relate to topics such as the handling, classification and encryption of information; the prevention of leaks via external units, the Internet, or e-mail; the protection of our networks; the establishment of access controls and physical security measures; risk and anti-virus management; and business continuity assurance, among others.

Notwithstanding our information security efforts, in 2016 we received several complaints for privacy breaches involving our customers' and employees' data.

Chile, El Salvador, Guatemala, Honduras, Nicaragua, Paraguay, Puerto Rico and Uruguay did not present any cases of loss of personal data. Brazil, Ecuador, Europe and Peru do not have this information available. In the United States the service is prepaid, so we do not have access to personal data. This indicator corresponds to approximately 60% of our operation.

In 2016, we held two information security symposiums for members of our subsidiaries' senior management in order to align our response strategies for the risks identified, and to develop joint risk management and mitigation initiatives.

In addition, we updated our global Personal Data Privacy Policy, which addresses topics such as the respect of our customers', employees', suppliers', distributors', and other stakeholders' privacy, and the protection of their personal data.

Success stories

Latin America / Brazil

Rio 2016

Olympic Games

During the Rio 2016 Olympic Games, the strength of our networks and technology allowed us to deliver to our customers and viewers all of the relevant content, preserve its integrity both before and throughout the event, and repel over 350 cyberattacks per day while maintaining average and peak traffic volumes of 30 Gbps and 500 Gbps, respectively.

Latin America / Mexico

Cybersecurity Center

Our Cybersecurity Center monitors and analyzes information constantly in order to prevent cyberattacks and the commission of cyber crimes against our subscribers. In the event of a contingency or potential threat, we coordinate with all of the relevant groups as with respect to alerting our customers and preventing the occurrence of cyberattacks.

All of our subsidiaries have adopted preventive measures to minimize the impact of contingencies and disasters, and response procedures to ensure that our services are restored as promptly as practicable. In addition, we subscribe to GSMA's disaster response initiative, and are engaged in collaborative efforts with government authorities and other operators toward the definition of international contingency and disaster response protocols and best practices.

We have classified some of the risks associated with these events into foreseeable and unforeseeable, the latter of which relate primarily to natural disasters.

In collaboration with the Carlos Slim Foundation, we have established a Disaster Relief Program in Mexico to provide immediate support in the form of food supplies, roll-up mattresses, blankets, water purification plants, and electricity to communities affected by natural disasters. In 2016, Telmex, through its volunteer network delivered an aggregate of 28,986 tons of humanitarian aid supplies and 26,476,364 liters of potable water, and installed 136 water purification plants.

One example of our service continuity protocols for emergency or disaster situations is Telmex's Plan C. In 2016, we implemented this plan on 44 separate occasions in connection with several tropical storms, tower collapses, floods, sinkholes, winter storms, national coastal station verifications, and social conflicts.

Telcel has its own separate protocol for ensuring the continuity of our mobile services during disaster situations. For example, in response to hurricane forecasts we monitor on a 24-hour basis the conditions at the locations that are expected to be impacted, issue periodic reports thereon, secure our radio bases to provide for an expedited service restoration process, deploy crews to strategic locations in the area where the hurricane is expected to make landfall, and deliver food supplies, spare parts, and portable power generators with fuel for their operation. After the contingency subsides, we assign priority to the restoration of our services in the areas where they are most needed.

We encourage the use of SMS as a means of communication during disaster conditions —particularly where networks are overburdened and Internet service is not available— since the SMS technology arranges and processes messages in the order in which they are sent.

In April 2016, a 7.8 Richter-scale magnitude earthquake that struck the coast of Ecuador left behind hundreds of victims and collapsed structures. The communities that were most affected were those of Pedernales, Portoviejo, and Manta, in the Manabí province, and Muisne and Canoa, in the Esmeraldas province.

The earthquake damaged Claro's network infrastructure, including 167 base stations (or 4.7% of its total number of base stations). During the repair process, we resorted to the use of temporary infrastructure to provide services to our customers and allow them to communicate with relatives, as well as to allow humanitarian aid and other organizations to connect to the telecommunications grid.

	Foreseeable events
Foreseeable events
	Weather Hurricanes	Summits Visiting world leaders	Social Elections, mass-participation events, marches, demonstrations
	Unforeseeable events
	Geological Volcanic eruptions, earthquakes	Technological Fire, explosions, chemical releases	Weather Storms, tornadoes

We comply with international standards and practices, and with the laws of each of the countries in which we operate as they relate to the minimum distance requirements for the installation of base stations, and to their radiated power.

We keep track of scientific research on this regard, which —according to the World Health Organization— demonstrates that is becoming increasingly less likely that the exposure to electromagnetic fields is hazardous to human health, but there is still a level of uncertainty.

We have developed several programs for fostering awareness of the safety risks associated with the use of mobile devices while driving. Below is a description of some of the initiatives that we implemented in 2016 in connection with this regard.

Ecuador. Through an alliance with the Agencia Nacional de Tránsito, we implemented the #PorUnBuenCamino campaign developed by the Hands On The Wheel initiative to encourage the responsible use of mobile devices while driving as a means for reducing the number of traffic accidents.

Peru. In order to reinforce drivers' education and foster awareness of the risks associated with texting and driving, we launched the No Texting and Driving campaign sponsored by the Touring y Automovil Club del Perú, an association dedicated to the promotion of tourism, automobilism, recreation, and other related activities. The campaign, which is scheduled to run through January 2018, was first implemented in Lima in January 2016, and by the end of the year had had a direct impact on more than 50 thousand youth and adults.

Mexico. We contributed to the development of a responsible driving culture through Auto Racing Drivers in Pro of Road Safety, an initiative sponsored by the Carlos Slim Foundation and various other private and public sector institutions. In 2016, a group of Mexican race car drivers embarked on a speaking tour around the country and delivered 489 lectures on driver, passenger and pedestrian awareness to an aggregate of 116,802 high school and college students.

We sell mobile and electronic devices, but do not manufacture any such item. Nevertheless, we have joined our suppliers' recycling efforts by encouraging our subscribers to surrender their devices at one of our customer service centers at the end of their useful lives, for their subsequent transfer to electronic waste processing companies or facilities for the recovery of certain components and the adequate disposal of those which are non-recyclable.

For example, in 2016 several of our subsidiaries that participated in GSMA’s We Care Green Program collected an aggregate of 121,854 mobile handsets and 47 tons of accessories for recycling.

In Colombia, as part of the I Love My World campaign we recovered smartcards and customer premises equipment through 195 collection centers in 65 municipalities, for remanufacturing purposes, thereby reducing our new equipment procurement requirements and, accordingly, our carbon monoxide footprint. In 2016, we delivered 2,711,447 remanufactured items of equipment to our procurement department, or 35,216 items which exceeded our requirements, which represented a 32% increase with respect to 2015.

In Ecuador, pursuant to a policy enacted in 2013 by the Ministry for the Environment (Ministerio del Ambiente), we must recycle a number of old handsets equal to the number of new handsets we import each year, plus 3%. In order to meet this threshold, as part of our Galapagos decides to Recycle campaign we collect old handsets and accessories through the municipality of Isla Santa Cruz's school system.

In 2016, an aggregate of 2,034 students from 10 schools participated in this initiative and had the opportunity to win prices based on the number of items collected by them. We designated one campaign representative per school, who was responsible for reporting to us the number of items collected each week, and for distributing campaign t-shirts to participating students. At the end of the year, we rewarded each of our top-50 campaign representatives with a smartphone.

Through an alliance between Claro Chile and the Metropolitan Intendancy (Intendencia de la Región Metropolitana), we are engaged in efforts to retire and rearrange old telephone cables in order to improve the quality of life in the region. In 2016, we retired an aggregate of 19,981 meters, or 1,499 thousand kilos of wire in 21 municipalities, and rearranged an additional 47,820 meters by securing them properly to the poles.

We seek to ensure that children are able to take advantage of the benefits of mobile technology in a positive, safe and reliable environment. To achieve this end, we have subscribed to the global initiatives for the protection of children's rights in the digital age developed by the United Nations Children's Fund (UNICEF), and by GSMA.

In some of the countries in which we operate, we also collaborate with local child protection organizations. In Mexico, for example, we have joined efforts with the National Telecommunications Association (Asociación Nacional de Telecomunicaciones, or ANATEL) toward the identification of websites that contain child pornography, promote sex tourism, or foster bullying or harassment, which are reported to the Alliance for Internet Safety (Alianza por la Seguridad en Internet, or ASI).

In 2016, we adopted a Human Rights Policy that addresses the topic of the rights of children in the telecommunications sector, and we endeavor to ensure that our services and technology provide children with an enriching experience.

GSMA is engaged in the fight against handset theft and the use of mobile devices in connection with criminal activity —primarily, extortion and kidnapping— in Latin America. In 2016, GSMA's stolen handset database grew by 1,758,281 devices or 1,148,734 more devices than in 2015, which is indicative of the development of a culture of reporting handset theft through the appropriate channels for the determent of related crime.

In Mexico, along with GSMA, the IFT and the ANATEL, we are members of the National Campaign to Report and Block the Use of Lost or Stolen Devices (Campaña Nacional para el Reporte y Bloqueo de Teléfonos Celulares Robados o Extraviados), which encourages mobile users to know their terminal's IMEI in order to enable the relevant operator to block the device in the event of loss or theft. In addition, through GSMA's IMEI Device Check service, mobile users can access the global IMEI database to identify suspect or blacklisted devices.

Through Telmex's volunteer network, which as of 2016 was comprised of more than 5,000 individuals, we performed 739,300 hours of community service to implement various assistance, promotional and informational initiatives that benefited 1,338,897 people in Mexico.

In addition, as part of the efforts of the WWF-Telmex Telcel Foundation Alliance, 800 volunteers, including Telcel employees and members of the community at large, planted 5,000 trees in Angangueo, Michoacán, to help reforest the Monarch butterfly's protected area.

In Ecuador, through our Hands On employee volunteering program, we have engaged efforts in several regions in collaboration with Fundación La Iguana, which focuses on the conservation of endemic and native tree species. In 2016, we deployed tree-planting expeditions to the municipalities of Playas and Guayaquil, in the Guayas province, and the municipality of Cuenca, in the Azuay province.

In Colombia, we shared the benefits of technology with children through the efforts of 12 members of our Executive Committee, who benefited 17 students from Colegio Simón Rodríguez, in Bogota, and we donated 20 used laptop computers to the school. In Medellin, a group of 11 volunteers worked with 20 victims of sexual abuse and exploitation at Institución Casa Vida, reinforcing their values through games and group activities, and we donated 30 used laptop computers to aid the institution's efforts to provide for their education and inclusion.

We have implemented a number of initiatives to foster digital inclusion and make the benefits of technology known and available to more and more people.

In Mexico, through Telcel 4GLTE-Infinitum Digital Village we carry out our digital inclusion event —the largest such event worldwide— we provide ICT access and training to people of all ages, regardless of academic education or technology skill, through various workshops, courses and conferences.

In 2016, this event was attended by 420,848 people, breaking the Guinness World Record for largest digital inclusion event.

Our Telmex Digital Libraries provide free access to computers, Infinitum WiFi connection, tools designed to foster ICT inclusion, and various supplemental education opportunities to the Mexican population. In 2016, we provided ICT training to more than 7 million children, teenagers, and adults through 3,600 digital libraries.

We contribute to the development of productive projects that have a positive impact on Mexico and Latin America through Telmex Hub —a physical and virtual space for creating knowledge through collaborative work and the use of technological tools—. In 2016, this space, which is outfitted with computers, and Ethernet and WiFi connectivity, attracted 693,767 gamers, designers, programmers, students, publicists, editors, journalists, and representatives of social media seeking to learn from each other.

In addition, through Mobile Classroom, a digital literacy on wheels program, we provide training on the use of computers to young people and adults throughout Chile who are seeking employment, plan to start a business, or wish to better themselves in the interest of their families. This program, which has been accredited by Chile's National Training and Employment Service (Servicio Nacional de Capacitación y Empleo, or SENCE), aims to benefit in excess of 1,000 people between November 2016 and October 2017.

Since first launched, it has reached 318 people between the ages of 18 and 65, including people looking to switch careers, job seekers, homemakers, entrepreneurs, and residents who have registered with the municipal labor inclusion board.

Marginalized communities with access to telecommunications services

As one of the world's largest telecommunications operators, we have the responsibility of making our services increasingly accessible through the installation of infrastructure in remote regions and marginalized communities in each of the countries in which we operate.

We understand excellence in service to mean the provision of access to our services in remote regions where communications and telecommunications services are not otherwise available. We are constantly engaged in the installation of the infrastructure and equipment required to make technology available to marginalized communities located far away from urban population centers.

Facilities in marginalized regions that have access to our services

We define marginalized community as that which has a population of less than 2,500 and is not easily reachable. As of the end of 2016, we had identified 383,565 marginalized communities with a combined population more than 75 million in 12 countries in Latin America.

Individuals with disabilities

We foster the digital inclusion of, and the provision of increased accessibility to individuals with disabilities. Through the Global Accessibility Reporting Initiative (GARI), we help our customers identify mobile devices with accessibility features that may assist them with their particular needs.

In addition, we have implemented various accessibility-related measures at our customer service centers, including:

• Incorporation of accessible elements (e.g., ramps, elevators).
  
• Priority customer service.
  
• Catalog of mobile devices with accessibility features.
  
• Installation of lower display units at certain points of sale.
  
• Installation of interior signage.
  
• Availability of service contracts in audio format, throughhttp://www.telcel.com/mundo_telcel/quienes-somos/corporativo/accesibilidad-telefonos

We are engaged in various health and sports related initiatives that are aimed at contributing to the well-being of our communities in each of the countries in which we operate.

We distribute Dulce Nutritivo —a soft candy enriched with iron and zinc that comes in several flavors— to contribute to the adequate nutrition of children, pregnant women, and the elderly in rural areas. In 2016, we delivered 16,921,352 one-kg bags of Dulce Nutritivo.

In 2011, Telcel joined the efforts of The Global Fund (RED) to prevent the mother-to-child transmission of HIV/AIDS and get down the number of babies born each day with this disease —also one of the United Nations SDGs. In November, within the framework of the World AIDS Day and with Alcatel's support, we held the (Telcel)^RED Run in Mexico City, which attracted 4,000 runners.

In 2016, we sponsored the Telcel Mexico’s City Marathon, in which 35 thousand people —including 25,550 men and 9,450 women— participated. We credit the success of this event to the efforts of 2,000 volunteers, over 3,000 public security personnel, more than 2,000 medical care providers, and 30 government agencies.

In February, the 23rd edition of the Telcel Mexican Open tennis tournament in Acapulco, Guerrero, in which 36 singles players and 16 doubles pairs participated, was attended by 58,700 spectators.

Our Telmex-Telcel Auto Racing Team has become one of the world's most successful by focusing on the development of Mexican racing driver talent from the earliest stages to competing in the most prestigious events worldwide. Since the team's inception in 2002, our drivers have been on the podium 793 times, won 358 races, secured 240 pole positions, earned 45 championship titles, and finished second 17 times.

Through our Telmex-Telcel Ring initiative, we provide financial assistance to boxers in the early stages of their careers, to help them focus on their sport without having to also hold a paying job. We also award pensions to former, retired champions in order to allow them to enjoy of a decent quality of life. Since 2008, we have awarded 47 scholarships to active boxers and pensions to retired pugilists.

Our From the Street to the Court With Telmex-Telcel program, which we launched in 2009, seeks to provide development opportunities through the practice of sports to vulnerable young people who have been living in unhealthy social environments, reintegrating them to productive society and restoring them to a life that is free of addictions, gang-related activity, and extreme poverty.

Through our Telmex-Telcel Football Cup, which was first held 16 years ago and has grown to become the largest event of its kind worldwide, we encourage young people to engage in physical activity through the practice of soccer, keeping them free from addictions, fostering family unity, and providing for their increased physical and mental wellness as a means for attaining a better quality of life. It has broken the Guinness World Record for largest football (soccer) tournament on nine consecutive occasions, last attracting 3,446,812 participants distributed in 199,985 teams.

In Colombia, through the Claro Football Cup² we recruit young people to the sport of soccer in an effort to keep them away from drugs, crime, and gangs by providing them with a space for achieving reconciliation, developing skills and values, putting their spare time to good use, and sharing experiences in an environment that fosters integration and healthy relationships to strengthen social fabric. The tournament is comprised of three separate phases: municipal, departmental, and national, with the latter involving the participation of 34 teams in a one-week final quest for the championship.

In addition to organizing and managing the event, Claro Colombia provides soccer balls, referees, and overall logistics during the municipal phase; soccer balls, uniforms and financial aid during the departmental phase; and transportation to and from the host city and various sporting venues and hotels, a league registration kit, insurance coverage, medical services, drinking fluids, housing, meals, and awards, during the national/final phase.

Since 2009, more than 300 thousand youth —including 63 thousand women— from all over the country have participated in the tournament, and a few have achieved their dream of being named to Colombia's national team and taking part in the Olympics. In addition, over 120 male players have been recruited by domestic professional soccer teams.

In 2016, we provided transportation to and from the Claro Cup finals in Cali-Valle del Cauca, to 1,200 of the more than 46,000 participants in the tournament. For many of these young people, this was the first time they had left their home municipalities and had had the opportunity to interact with people from other parts of the country.

Of the total number of participants in the 2016 Claro Cup, 16% are not enrolled in school because they either cannot afford it or need to work; 11% contribute to their household income; 38% identify themselves as victims of the armed conflict in Colombia and say they have received threats or have been displaced or forced to relinquish or abandon their land; and 13% have been exposed to domestic violence.

The above indicators make it clear that the Claro Cup provides an inclusive environment that maximizes the potential and skills of the Colombian youth through sports, eradicating the social stigmas that hamper the development of the new generations.

The Telmex-Telcel Taekwondo Cup offers to young people the opportunity to improve their taekwondo skills at the green and blue belt ranks by participating for free in intermediate-level competitions at the national level. As of the date hereof, an aggregate of 6,236 people have participated in this event.

In 2014, we organized the Telmex-Telcel Adrián González Baseball League for 14- and 15-year olds. Since then, the league has housed 21,639 players across a number of teams. The league's championship title has gone to Mexico City in 2015, Sonora in 2015, and Coahuila in 2016.

We also hold Beach Volleyball and Football Tournaments for children and teenagers in Acapulco, Guerrero, in order to get them to engage in physical activity and keep them away from insecurity and violence. As of the date hereof, 6,197 people have participated in our volleyball tournaments, and 6,423 in our football (soccer) tournaments.

We sponsor the Mexico Telmex-Telcel Tour —Mexico's largest cycling event— which attracts high-performance athletes from all over the world. In 2016, 816 riders distributed in 102 teams from various Latin American and European countries, and from the United States, participated in this event.

In 2007, we launched the Running to Change Stories series, which is held 14 times per year across nine different cities, to benefit people in the low-income population segment who do not have access to healthcare services. Within the framework of this event, in 2016 we donated computers, wheelchairs, and hearing aid devices, and also provided support for the performance of organ and tissue transplants.

We contribute to the conservation of the environment through various initiatives in collaboration with the Carlos Slim Foundation and other organizations.

In 2016, the Museo Sumaya in Mexico City held the "Megatravelers" exhibit featuring 60 works of art created by middle and high school students from 14 states in Mexico to encourage the conservation of the gray whale.

These young artists entered 345 works of art created from recycled materials into a contest organized by the WWF-Telmex Telcel Foundation Alliance under the title La Naturaleza en tu Escuela.

In addition, with the support of the Mexican Ministry of Public Education (Secretaría de Educación Pública), a group of scientists, communicators and biologists lectured 15 thousand students from 140 public and privates schools from across the country on the importance of preserving Mexico's natural resources.

Since 2005, WWF-Telmex Telcel Foundation Alliance joined the collective effort of the Ecological Institute of the Universidad Nacional Autónoma de México (UNAM) and the National Commission for Protected Natural Areas (Comisión Nacional de Áreas Naturales Protegidas) to support Mexico's strategy for the Conservation of the Jaguar, and to reduce the impacts that affect that species, based on policies consistent with the sustainable development of the relevant region.

Colección Biodiversidad Mexicana is a series of books intended to disseminate information about Mexico's biological diversity, wealth of natural resources, and their importance, the impacts that threaten them, and their conservation potential in the long run. This collection is part of the programs sponsored by the Carlos Slim Foundation to foster the protection and conservation of biodiversity as well as Mexico's sustainable development.

So far, it is comprised of 10 volumes featuring pictures of wildlife and protected natural areas in Mexico and elsewhere. In 2016, we published the tenth volume under the title Mexico's Wealth of Natural Resources, Environmental Services, and Conservation.

Through the Pé de Pincha², initiative, in 2016 the Embratel Claro Institute in Brazil provided training on the protection, preservation and release into their natural habitat of 1,373 newly hatched turtles, to 350 members of the community of Igapó-Açu. We also released an additional 200 turtles in Mexico through the WWF-Telmex Telcel Foundation Alliance.

Our Salvá lo Bonito² initiative, developed by Claro Nicaragua as part of its social responsibility strategy, fosters the development of a culture of responsibility toward the environment. In 2016, we provided an environmental bonus in the form of trees to the Office of the Mayor of Managua.