In this day and time, in which climate change posses a major challenge for all human beings, companies must pay regard to the demand for the resources required for their operations, and must find new ways for increasing their efficiency, primarily as it relates to those resources that are most in demand.

With this in mind, we have incorporated new technologies into our infrastructure, and have implemented external actions and initiatives to reduce our impacts on the environment and contribute to the wellbeing of our communities.

Energy and emissions

G4-EN3, G4-EN4, G4-EN6, G4-EN7, G4-EN15, G4-EN16, G4-EN19

As a telecommunications company, we consume significant amounts of energy and certain types of fuel to provide the highest possible degree of connectivity to all of our customers worldwide.

This information comprises 100% of our operations.

Our Customer Service Centers and Logistics Facilities account for the largest portion of our energy consumption. No data available for Brazil, Colombia, United States, Europe, Mexico, Paraguay, Puerto Rico, and Uruguay. This information comprises approximately 20% of our operations.

* External energy consumption is that which occurs at locations outside our own facilities and those of our subsidiaries (e.g., CSCs located within shopping malls); and external fuel consumption is that which is associated with the use of personal vehicles and taxi and air transportation services by our employees.

In 2016, we consumed 18,638,237 gigajoules (GJ) of energy from non-renewable sources. One of the most significant projects that we have been working on is the implementation of the Single RAN technology, which will have a material positive direct impact on our energy consumption. For additional information on this project, see infrastructure. We anticipate that, upon completion of the project, this technology will allow us to achieve a 40% reduction in our energy consumption.

Includes primarily solar and, to a lesser extent, wind and other resources.
This information comprises approximately 73% of our operations.

In addition, as an expression of our commitment to sustainability, in some of the countries in which we operate we supplement our energy consumption with the use of wind and solar resources. In 2016, we consumed an aggregate of 1,417,209 GJ of renewable energies.

Our fuel consumption derives from the use of vehicle fleets in connection with the services that we offer to our customers, and of power generators to run our radio bases in isolated locations that are not connected to the power grid. In 2016, we consumed an aggregate of 105,092,597 liters of gasoline and diesel.

Each of our subsidiaries has implemented programs and initiatives that are aimed at reducing the consumption of energy and fuel and at achieving increased operating and cost efficiencies.

At the end of this report, data was not available for the United States, which comprises approximately 93% of our operations.

Represents the consumption of our subsidiaries in Argentina, Brazil, Colombia, Europe, Mexico (Telmex) and the Dominican Republic, the rest does not use these resources.

This information comprises 100% of our operations. The calculation of direct emissions (scope 1) does not consider all sources.

The increase in emissions with respect to the previous year was due to the expansion of our infrastructure, including a 13% increase in our number of base stations from 173 thousand in 2015 to more than 196 thousand in 2016.

We are working to improve our methods for measuring our energy and fuel consumption as a basis for the establishment of consumption reduction goals, and for reducing our greenhouse gas (GHG) emissions accordingly.

Waste

G4-EN1, G4-EN2, G4-EN23, G4-EN27

Given the nature of our business, a majority of the waste that we generate is attributable primarily to the operation of our infrastructure and, to a lesser extent, to our services.

We are working to improve our waste disposal methods in order to take advantage of internal and external reuse, and external recycling, confinement and/or reclaiming opportunities.

In 2016, Telcel launched a project to redefine and improve its waste management practices using a preventive approach. Telcel's Sustainability Committee invested more than 300 man-hours in the analysis of the company's waste-generating processes as a basis for the design of prevention mechanisms. We believe that the above will allow for significant waste reductions over the next several years, consistent with the trend toward the maximization of reuse and recycling.

Data not available for Brazil, Dominican Republic, Europe, Panama, and the United States. This information comprises 57% of our operations.

Data not available for Brazil, Dominican Republic, Europe, Panama, and the United States. This information comprises 57% of our operations.

Water

G4-EN8

Although water is not one of the primary resources used in our operations, it is critical to life. Accordingly, we foster awareness about its protection, rationalization and efficient use among our employees, and have implemented various initiatives aimed at reducing its consumption.

Data not available for Brazil, Colombia, El Salvador, Europe, Guatemala, and Panama. This information comprises approximately 53% of our operations.

Success story

Telcel

Use of energy storage facilities

that are not connected to the power grid

In order to improve our environmental performance, reduce our consumption of diesel, ensure the availability of mobile services in isolated communities, and reduce the potential for negative environmental impacts from our operations, in 2016 we began implementing a new energy storage technology at two pilot locations in Mexico that are not connected to the power grid. We anticipate that this technology will allow us to reduce our diesel consumption by more than 60%, and our GHG emissions by more than 66%.

This technology involves the use of large-capacity batteries and photovoltaic energy to achieve improvements in environmental performance.