Benefits from our services

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We aim to ensure that our customers are able to enjoy all of the benefits offered by technology and connectivity. Accordingly, in addition to addressing the issues and conditions that could have an impact on our services, we endeavor to provide to our customers a broad set of tools for improving their day-to-day lives.

We are joined in these efforts by the Carlos Slim Foundation, our subsidiaries, other corporations, and members of the society at large. Together, we are engaged in a quest for new technological horizons to further advance the causes of education, training, health, sports and environmental protection, as well the financial inclusion of our customers and employees, and that of the communities of which we are a member.

Proximity with the world

Today, technology allows us to get in touch with the rest of the world at any time, from anywhere, whether to engage in communication, work, make purchases, execute transactions, learn, advocate in favor of health, preserve the environment, and have fun. The next several pages contain a few examples of what technology can do for people and for our planet.

Technology fosters, facilitates, and supplements education. In view of this fact, we devote significant network and other resources to the provision of free access through our networks to our education and training initiatives to children, youth, and adults.

In 2016, our platform was accessed by 4,108,409 people, of which 194,699 became registered users. These included 96,234 visitors and 4,374 users from Panama, where we deployed the platform in July. From June to December 2016, the platform reported 5,215,160 hits.

Through our Training for the Job initiative, we provide free online training on various vocational and technical-operational skills to people of all ages, without the pressure of deadlines and regardless of prior academic education. The platform offers 105 different courses that have been taken nearly two million times by 868,620 people from 175 countries.

We also offer a free online tool called Innovative Teacher, which is designed to encourage elementary school teachers, students, and parents, to test their mathematical, reading, and science-related skills.

The Khan Academy's online platform provides free access to world-class specialized and personalized education —primarily on mathematics and science— to students, teachers, parents, and professionals. In 2016, this platform registered 13,563,199 accesses, and published 5,899 educational videos and more than 100 thousand exercises that benefited approximately three million people.

In 2016, we deployed our App-prende digital platform through the Aprende.org portal. Each of these tools provide access and the usage of our networks at no cost to various types of educational, training, cultural, and health-related content and contains a compilation of the most important features of our Training for the Job, Innovative Teacher, Khan Academy in Spanish, Académica, MIT, Udacity, and CLICKIsalud initiatives.

Académica is a digital knowledge community that encourages interaction among university students, professors, and investigators as a means for developing, sharing, and exchanging free-access knowledge. As of 2016, it had entered into 498 formal arrangements with a number of local and international education institutions, had 208,846 registered users, provided access to more than 440 thousand items of digital content, and offered 163 courses.

Since 2000, Open Course Ware (OCW) initiative is developed in alliance with the Massachusetts Institute of Technology (MIT). This program offers courses from the world's leading universities —including Harvard and Berkeley— and promotes the provision of free and open access to education and to the projects developed by the OCW initiative, to all Mexican students, professors, and investigators in coordination with the Edx platform. In 2016, the MIT's Media Lab awarded scholarships to 50 Mexican students pursuing Masters and Ph.D. degrees.

Udacity is an avant-garde education platform that provides access to education opportunities centered on the use of new technologies, from basic courses to post-graduate degrees on subjects such as artificial intelligence, nanotechnology, and virtual reality development. Through an alliance with Udacity, the Carlos Slim Foundation has translated some of these courses in order to make them available to the Spanish-speaking population.

In Brazil, in collaboration with the Embratel Claro Institute and the Associação do Laboratório de Sistemas Integráveis Tecnológico, we developed the Mobile Campus initiative, which provides incentives for the development of education, utilities, and gaming applications. In 2016, the fifth edition of this event attracted 99 students and resulted in the selection of 51 winning projects. The winner in each category¹ received financial incentives and a trip to Silicon Valley to visit Stanford University and companies including Google and Facebook.

In Ecuador, through our Goal to Educate², initiative we contribute to the provision of access to education to more children with Fe y Alegría, a public integrated education movement that awards scholarships to a fund that covers the annual cost of school uniforms, supplies, and materials, as well as a portion of the administrative expenses associated with students between the ages of 5 and 14. In 2016, we awarded scholarships to 200 children in the cities of Quito, Guayaquil and Manabí, which were affected by an earthquake, occurred earlier that year.

Through an alliance with Fundación Festival de la Leyenda Vallenata, Claro for Colombia —Claro's social responsibility program in Colombia— sponsors the Vallenato Music Education Program², which awards music scholarships to vulnerable boys and girls from the Valledupar municipality, the birthplace of vallenato, to contribute to their music education and overall values. This includes accordion and guacharaca instruction, and vallenato and piquería voice lessons, supplemented with the reinforcement of values through the Rafael Escalona School for Vallenato Talent.

Since its inception in 2013, more than 600 children —of which 42% are girls, 9% are members of indigenous peoples, and 12% are of African descent— have participated in this program, allowing it to serve the dual purpose of fostering the music education of vulnerable children, and reinforcing their cultural roots and traditions.

In addition, consistent with our corporate philosophy, we pay special attention to the personal development of our employees, their families, and the members of our communities through ASUME (Asociación de Superación por México), an initiative developed in Mexico in coordination with the Carlos Slim Foundation that has been made extensive to all of the Latin American countries in which we operate. In 2016, 20,321 volunteers provided training to 751,180 people distributed in 24,848 groups across 267 cities.

In Mexico, through the Carso Digital Scholarship we provide a computer and free access to our Infinitum service to elementary, middle, and high school-aged children of Grupo Carso employees, to boost their academic performance. In 2016, we awarded 109,051 digital scholarships.

In addition, the Telmex-Telcel Foundation Scholarships foster the development of undergraduate and post-graduate students with outstanding academic performance records nationwide by providing them with monthly stipends, computers, and access to Infinitum, and by involving them in educational and cultural activities.

Our Technology and Innovation Center (CTIN) provides a space for achieving professional growth, and nourishes the entrepreneurial spirit of its 579 scholars using a multi-discipline integration approach to all projects. In 2016, the center developed more than 70 creative technological solutions to positively impact society.

We promote self-health awareness and the adoption of healthy lifestyles though our CLIKIsalud portal, which contains reliable information and incorporates interactive features concerning topics such as lifeline, nutrition, diabetes, obesity, addiction, autism, and depression. The portal's content is designed to facilitate the work of parents, teachers and healthcare providers alike by providing them with tools such as health calculators and video series, including the One's Health capsules.

In order to contribute to the financial inclusion of more and more people in Mexico, Telcel, through an alliance with Banamex, developed the Transfer app, which allows users to make payments and to send and receive money from their Telcel handset irrespective of whether they have a smartphone or not.

As a matter of convenience, users can perform transactions 24 hours a day via the app's SMS feature, or at participating locations. This is one additional example of the many ways in which technology contributes to economic development and to the improvement of people's quality of life.

The Transfer app offers, among others, the following benefits:

• Simple activation process.
  
• Eliminates the need to carry cash.
• Users can make payments and transfers 24/7.
• Transactions do not require but the user's handset and PIN.
• Delivery of transaction alerts free of charge.
• Funds in the user's account remain protected and cannot be withdrawn if the user loses his or her handset.
• Any owner of a Telcel handset can receive transfers irrespective of whether he or she has activated the service.
• The app is free and does not require Internet connection.

To make our individual customers' lives easier, and allow our corporate customers to develop more efficient business processes and achieve cost reductions, we are migrating from the provision of traditional telecommunications services (i.e., integrated voice, data and Pay TV) to the provision of integrated digital solutions to both the mass and business markets.

The broad range of services we offer allows us to address the needs of individuals, small businesses, large companies, and government agencies alike.

For example, we offer mobile, fixed-line, Internet, and Pay TV services to the individual customer segment; and process automation solutions, M2M (machine-to-machine) solutions, high-performance platforms, and IT outsourced services to the corporate and government segments.

	Business solutions
		Process automation Online support Security video		Service channels and salesforce Contact center as a service Direct link Salesforce Internet hotspot MEC Dynamic marketing Web presence Customer service management software Machine-to-machine
		Optimization and internal processes Claro Audio Conference Business Web Conference MDM Office 365 Robust SIM card Telepresence
		Logistics and procurement Task management Fleet management		High-performance platform Claro Directo Internet Domestic and international long distance Metro Ethernet Advanced MPLS Distributed PBX Transactional plans Mobile services
		Outsourced IT LAN administration Computing and professional IT services Virtual Data Center Security Virtual servers

Soluciones empresariales

Automatización de Procesos

• Respaldo en línea
• Video seguridad

Canales de Atención y Fuerza de Venta

• Contact Center como Servicio
• Enlace Directo
• Fuerza de Ventas
• Internet Hotspot
• MEC
• Mercadeo Dinámico
• Presencia Web
• SIAF / Sistema de administración de filas
• Machine to machine

Optimización y Procesos Internos

• Audio Conferencia Claro
• Conferencia Web Empresas
• MDM
• Office 365
• Sim Card Robusta
• Telepresencia

Logística y Abastecimiento

• Gestión de Actividades
• Gestión Vehicular

Plataforma de alto desempeño

• Claro Directo
• Internet
• Larga Distancia Nacional LDN /Larga Distancia Internacional LDI
• Metro Ethernet
• MPLS Avanzado
• PBX Distribuido
• Planes Transaccionales
• Servicios móviles

Outsourcing IT

• Administración LAN
• Computación y servicios profesionales de IT
• Centro de Datos Virtual
• Seguridad
• Servidores Virtuales

As a result of our service coverage in remote locations, and of the technology we offer to our users and subscribers, an ever growing number of people are able to connect with others and to improve their living conditions. Below are a few examples of the ways in which Mexican communities have benefited from our connectivity to achieve economic growth since 2013.

The members of a Menonite community located in Chihuaha that is engaged in agriculture using irrigation systems and pluvial water supplies consider mobile handsets and the Internet as working tools that facilitate communication among workers.

Artisans and microbusiness owners from the village of San Martín Tilcajete, Oaxaca, rely on the availability of mobile services and access to social networks to promote their artwork and increase their domestic and international customer bases.

Women from the village of Santo Tomás, Oaxaca, who are engaged in weaving on a handloom tied to the waist, rely on their mobile handsets and on our service coverage to keep in touch with their customers via the Internet, and to take purchase orders via social networks, thereby increasing their sales volumes.

Small and midsize business owners in Vigas de Ramírez, Veracruz, received support from Telcel to enable an inter-plant communications system, which has allowed them to increase their production and, accordingly, their sales volumes. A purified ice company in Veracruz that subscribed to Telcel's automatic vehicle location (AVL) service is now able to monitor its fleet as it travels across cities and highways, and to communicate with vehicles located in areas where otherwise service is otherwise unreliable.

In La Lagunita Landa de Matamoros, Querétaro, the availability of mobile services allows veterinarians specialized in farm animal care to address both routine situations and emergencies requiring immediate response.

Our infrastructure, networks and capacity have allowed us to transform these and other stories into reality, and to become an ally in the economic development of the communities we serve in each of the countries in which we operate.

Today, as a result of the connectivity that we offer, our subscribers have access to a broad range of content through numerous platforms, and have the power to decide what they want to watch —and through which type of device— at any given time.